Microsoft Dynamics CRM is a powerful tool for enhancing customer engagement by providing a 360-degree view of customer interactions and data. By centralizing customer information, it enables businesses to personalize communication, track customer journeys, and deliver targeted content. Key strategies include automating marketing campaigns, using predictive analytics to anticipate cust... https://www.rankmyblogs.com/discuss-how-dynamics-crm-can-be-used-to-enhance-customer-engagement/