Tone is fragile in D2C. Delays and mixed replies chip away at trust. Automate Customer Service for D2C keeps responses fast and consistent when human energy dips under volume pressure. Complex cases escalate cleanly with context intact. Exei supports this balance without flattening personality. The result isn’t dramatic. Conversations just feel steadier, and the brand stops sounding r... https://writeupcafe.com/automate-customer-service-for-d2c-when-growth-stops-feeling-like-a-threat